All you need to know
In order to give you as much information as possible before your arrival, we have compiled the most frequently asked questions for you.
Yes, a welcome breakfast is included so that you can start your day in Viktoria’s Home really relaxed.
Unfortunately, pets are not allowed as our suites have been built to be suitable for allergy sufferers.
Warm cuisine is available Thursday to Sunday from 11:30 to 14:00 and from 17:30 to 21:00.
No, smoking is prohibited in all suites and balconies. We are proud to be a completely smoke-free hotel. If you wish to smoke, please smoke on the parking lot in front of Victoria’s Home.
Yes, and it includes some events for example the snow shoe hike in winter and the hikes in the summer. For further information please contact our receptionist Elisabeth Manzl – of course also before arrival.
You are welcome to use our In-Room-Spa appartments until 11:00 am on Check Out day. We ask you to be punctual so that we can welcome our next guests with the same feeling as on your arrival day. Thank you very much!
You will receive the access code after completing the online check-in form and submitting a mobile phone number so that we can send you the code 1-3 days before your arrival. By means of an access code you will be able to reach your apartment directly via the lift.
We booked Euro 500,00 from your credit card on your arrival day. If there is no damage, the deposit will be refunded to your credit card.
Free parking is available directly in front of the hotel. (based on availability)
Final cleaning is included in the price. The daily intermediate cleaning (without kitchen) can be booked by mail for a fee of Euro 30,00/day.
We take a down payment of 40% which is due within 5 days from the date of booking – bank transfer to the following account at Volksbank Tirol AG:
IBAN AT12 4239 0000 5002 2130
BIX: VBOEATWWINN
Please note our terms & conditions
Up to 3 months before arrival day: Euro 15 handling fee
Up to 1 month before arrival: 40% of the total booking fee
Up to 1 week before arrival: 70% of the total booking fee
Last week before arrival 90% of the total booking fee.
Please note: These fees are not refundable.
